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What are my rights?

It is anticipated that observance of these rights and responsibilities will contribute to more effective patient care and greater satisfaction for the patient as well as the Agency. The rights will be respected by all Agency personnel and integrated into all Home Care Agency programs. A copy of these rights will be prominently displayed within the agency and made available to patients upon request.
  • The patient is fully informed of all his rights and responsibilities.
  • The patient has the right to appropriate and professional care relating to physician orders.
  • The patient has the right of choice of care providers.
  • The patient has the right to receive information necessary to give informed consent prior to the start of any procedure and treatment.
  • The patient has the right to refuse treatment within the confines of the law and to be informed of the consequenses of his action.
  • The patient has the right to privacy.
  • A patient has the right to receive a timely response to his request for service response from the agency.
  • A patient will be admitted for service only if the agency has the ability to provide safe professional care at the level of intensity needed. The patient has the right to reasonable continuity of care.
  • The patient has the right to be informed within reasonable time of anticipated termination of service or plans for transfer to another agency.
  • The patient has the right to voice grievances and suggest changes in service or staff without fear of restraint and discrimination.
  • The patient has the right to be fully informed of agency policies and charges for services, including eligibility for third party reimbursements.
  • A patient denied services solely on his inability to pay shall have the right of referral.
  • The patient and the public have the right to honest, accurate, and forthright information regarding the home care industry in general and his chosen agency in particular, e.g. cost/visit, employee qualifications, etc.

154 Patchen Dr., Suite 90 • Lexington, Kentucky 40517-4415
Phone: 859-268-2574 • Fax: 859-898-2175