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explore our window of opportunities!
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How to evaluate an Agency
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Home health care brings quality health services to individuals in the privacy of their home and helps them to remain in familiar surroundings. Services including skilled nursing care, speech, physical or occupational therapy, and personal care services can be provided to individuals of all ages. The professionals at the home health agency will work with the patient and his/her family and the physician to improve health in the quickest and safest way.
In order to offer home health or hospice services in Kentucky, home health agencies and hospices are required to obtain a certificate of need and be licensed to serve a given geographic area. Only licensed agencies may be certified to receive Medicaid or Medicare reimbursement for providing home health services or hospice services.
There may be several agencies approved to provide services in a given area. Each individual has the right to choose the home health agency which best suits his/her care needs.
A good home health agency will always provide:
- Evaluation of the patient's health needs by a registered nurse or therapist
- Development of a plan of care by the nurse or therapist
- An opportunity for the patient to ask questions, to be kept informed and to understand the services given, including information about charges for services and financial arrangements for payment
- Assurance that all care is coordinated with the physician and other health care providers and is provided by qualified health care personnel
- Instruction on how to care for one's health needs
- Assurance that care is treated confidentially.
WHEN MAKING A REFERRAL, basic information is needed to facilitate the referral process. Those making referrals should be prepared to provide the following information:
Identifying Data:
Name, age/birth date,
Address or directions to the home,
Telephone number,
Name and telephone number of relative or neighbor,
Admission and discharge dates when hospitalized.
Data Regarding Plan of Treatment and Therapies:
Patient's diagnosis(es),
Medication and recommended care and therapies,
Physician's name,
Dates of clinic and/or doctor's appointment,
Supplies and equipment needed.
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154 Patchen Dr., Suite 90
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Lexington, Kentucky 40517-4415
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Phone: 859-268-2574
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Fax: 859-898-2175
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